If you have your receipt:

All merchandise must come back in the original packaging. Credit will be issued either on a credit card or by check.

If you do not have your receipt:

If we can identify the merchandise as ours, we will issue store credit that you may use at anytime. All merchandise MUST come back in the original packaging.

In-store Demo Pen Policy:

NO REFUNDS OR EXCHANGES ON OUR DEMO “AS IS” WRITING INSTRUMENTS.

We reserve the right to deny a refund or exchange. Therefore, we encourage you to Save Your Receipt. We want to keep our merchandise priced as competitively as possible and maintain the level of quality service that you have come to expect from Artlite. Thank you for shopping with us.

We appreciate your patronage.